CP Images FAQ | The Canadian Press

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Canadian Press Images Frequently Asked Questions

Welcome to CP Images! We hope to answer all questions here and provide other meaningful information.

We're excited to share our digital asset platform for searching, researching, licensing and downloading our award-winning editorial photos and video clips.

Read on to find tips, tricks and important information about working with the Canadian Press Images platform.

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Technical Issues
Why can't I see certain photos when I am logged into my account?

Due to territory restrictions, your account is formatted to show all photos available to you in your current location.

I receive an error message when I try to log online: Access denied/You do not have access to this functionality.

You are trying to log online using the Staff Login. Please return to the log in page and click Login (to the right of the Help option).

The change password option does not work. How do I change my password?

Please email info@cpimages.com with a request to change your password. A link will be emailed to you.

Why can't I see images from today when I log into my account?

Photos from today (real time content) are available to news subscribers only. Photos will be available for all clients 24 hours after they are uploaded to the wire.

The shopping cart won't allow me to input my credit card information. Why?

You will not be able to confirm your credit card information until your billing address has been entered completely. Please ensure your profile is up to date before you proceed to payment.

I get a message saying that there are no results within the content that I can access. Is it possible for me to upgrade my access?

Your account has been configured to allow access to all content available to you as per our agreements with our third party agencies and your territory.

I can't reset my password. What do I do?

Please email info@cpimages.com with a request to change your password. A link will be emailed to you.

Due to territory restrictions, your account is formatted to show all photos available to you in your current location.

You are trying to log online using the Staff Login. Please return to the log in page and click Login (to the right of the Help option).

Please email info@cpimages.com with a request to change your password. A link will be emailed to you.

Photos from today (real time content) are available to news subscribers only. Photos will be available for all clients 24 hours after they are uploaded to the wire.

You will not be able to confirm your credit card information until your billing address has been entered completely. Please ensure your profile is up to date before you proceed to payment.

Your account has been configured to allow access to all content available to you as per our agreements with our third party agencies and your territory.

Please email info@cpimages.com with a request to change your password. A link will be emailed to you.

Select a question to see the answer.

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Searching & Downloading
How best to search for a photo?

For general visuals, please use the tag/keyword 'cpstock' with other search criteria. Example: cpstock police.

How do I search for a CP Stock photo?

For general visuals, please use the tag/keyword 'cpstock' with other search criteria. Example: cpstock police

How do I find the advanced search option?

You will find the advanced search option at the far right of the search bar (hover over to see title)

How do I use the advanced search option?

The advanced search tool provdes the option to search for photos on a specific day, by a specific source, by multiple image ID's, etc. Please reach out to info@cpimages.com with a specific search query: we're happy to help!

If I want to reuse a photo, do I need to download it again?

Rights managed (RM) photos are available for single use only. Please download the image to confirm a second use of an image.

How do I download an image under my subscription?

Please click on the Buy & Download option under the photo or add an image to your cart. If the image falls under your subscription, the next screen will show a green AUTHORIZED confirmation. The usage agreement will also show the details of your subscription in the title, along with the volume of available images. The download will not incur additional fees if it falls under your subscription.

How do I download an image from my image bundle? I only see the option to 'Buy & Download' but I have already paid for my bundle.

Please click on the Buy & Download option under the photo or add an image to your cart. If the image falls within your bundle option, the next screen will show a green AUTHORIZED confirmation. The usage agreement will also show the details of your image bundle in the title, along with the volume of available images. The download will not incur additional fees if it falls under your bundle.

For general visuals, please use the tag/keyword 'cpstock' with other search criteria. Example: cpstock police

For general visuals, please use the tag/keyword 'cpstock' with other search criteria. Example: cpstock police

You will find the advanced search option at the far right of the search bar (hover over to see title)

The advanced search tool provdes the option to search for photos on a specific day, by a specific source, by multiple image ID's, etc. Please reach out to info@cpimages.com with a specific search query: we're happy to help!

Rights managed (RM) photos are available for single use only. Please download the image to confirm a second use of an image.

Please click on the Buy & Download option under the photo or add an image to your cart. If the image falls under your subscription, the next screen will show a green AUTHORIZED confirmation. The usage agreement will also show the details of your subscription in the title, along with the volume of available images. The download will not incur additional fees if it falls under your subscription.

Please click on the Buy & Download option under the photo or add an image to your cart. If the image falls within your bundle option, the next screen will show a green AUTHORIZED confirmation. The usage agreement will also show the details of your image bundle in the title, along with the volume of available images. The download will not incur additional fees if it falls under your bundle.

Select a question to see the answer.

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CP Stock
What is a stock photo?

Stock images are photos that are generic enough to be relevant for various stories and are safe to use because the images do not include any identifable people. E.g.: landscapes & skylines, logo signage, real estate, weather, police-related photos, etc.

Are all images stock photos?

Not all images are stock images. News photos that contain sensitive material (e.g.: youth, elderly, health) should not be considered a stock image; these photos have been created with the understanding that they will accompany a specific story within a specific timeline.

Can I use a CP Stock photo in a news broadcast?

Yes. A news broadcast is considered an editorial use of an image.

Can I use a CP Stock photo in our company newsletter?

Yes. An image may be used in a corporate newsletter.

Can I use a CP Stock photo on our corporate website?

A CP Stock image should not be used as a banner image on a corporate website but may be included within a company's blog.

Can I use a CP Stock photo on our corporate blog?

Yes, a stock image may be used within the blog component of a corporate website.

How do I search for a CP Stock photo?

For general visuals, please use the tag/keyword 'cpstock' with other search criteria. Example: cpstock police

Yes. A news broadcast is considered an editorial use of an image.

Yes. An image may be used in a corporate newsletter.

A CP Stock image should not be used as a banner image on a corporate website but may be included within a company's blog.

Yes, a stock image may be used within the blog component of a corporate website.

For general visuals, please use the tag/keyword 'cpstock' with other search criteria. Example: cpstock police

Stock images are photos that are generic enough to be relevant for various stories and are safe to use because the images do not include any identifable people. E.g.: landscapes & skylines, logo signage, real estate, weather, police-related photos, etc.

Not all images are stock images. News photos that contain sensitive material (e.g.: youth, elderly, health) should not be considered a stock image; these photos have been created with the understanding that they will accompany a specific story within a specific timeline.

Select a question to see the answer.

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Licensing
I don't see the right type of licence to fit my project.

The licence categories available on the e-commerce platform are the most basic/popular options. Please email info@cpimages.com with the details of your project to ensure the corrent approval is obtained.

Can I use an image on a magazine cover?

Not all images are available for cover use (e.g.: no professional sports photos). Additional permissions are required for other photo subjects prior to confirming a licence for use.

Are there any restrictions when using a photo?

Images intended for editorial use don't have model or property releases and should not be used for commercial, promotional, advertorial or endorsement purposes without obtaining additional approval.

What is a licenced property?

A licenced property is the digital platform (website) that is allowed to use photos under a licence with the copyright holder.

Can I use a low resolution photo without a licence?

A licence or permission from the copyright holder is required prior to using a photo (in any resolution).

What is the difference between single use and multi-use?

Single use refers to a one time insert/use of the photo in either print or digital mediums. If you wish to use the image repeatedly,or if you wish to include the image in print and on a corresponding digital platform, please select the multi-use option.

I am looking to license some photos, but I am not sure which purchase category matches my project.

Please feel free to reach out with the specifics of your project by emailing info@cpimages.com. We're happy to help!

Can I archive photos for reuse in future?

Rights managed (RM) photos are available for single use only and may not be digitally archived. Please download the image from the platform to confirm a new use of an image.

The licence categories available on the e-commerce platform are the most basic/popular options. Please email info@cpimages.com with the details of your project to ensure the corrent approval is obtained.

Not all images are available for cover use (e.g.: no professional sports photos). Additional permissions are required for other photo subjects prior to confirming a licence for use.

Images intended for editorial use don't have model or property releases and should not be used for commercial, promotional, advertorial or endorsement purposes without obtaining additional approval.

A licenced property is the digital platform (website) that is allowed to use photos under a licence with the copyright holder.

A licence or permission from the copyright holder is required prior to using a photo (in any resolution).

Single use refers to a one time insert/use of the photo in either print or digital mediums. If you wish to use the image repeatedly,or if you wish to include the image in print and on a corresponding digital platform, please select the multi-use option.

Please feel free to reach out with the specifics of your project by emailing info@cpimages.com. We're happy to help!

Rights managed (RM) photos are available for single use only and may not be digitally archived. Please download the image from the platform to confirm a new use of an image.

Select a question to see the answer.

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Access our licensed photos and video clips today

Get a free guest account to CP Images or a free trial feed of our real-time licensed photos and video clips

Ready to use photos and video to tell amazing, authentic stories that drive results?

Contact us today to get:

  • A response in 24 hours from a knowledgeable specialist.
  • Answers to your questions about pricing and more.
  • A free trial of our licensed photos and video clips and a consultation about your branded content needs.

 

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